Help centre · Refunds and disputes

Refunding a customer

Give all or part of a payment back.

Open the payment in Transactions and choose Refund. You can refund the whole amount or part of it.

What the customer sees

The money goes back the way they paid. A card refund can take a few working days to appear on their statement.

Refunds above a limit wait for a second person to confirm them.

Updated 06 Nov 2026

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