Help centre · Taking payments

Subscriptions

Charge a customer every day, week, month or year.

All help topics

Make a plan with a price and an interval, optionally with a free trial, and subscribe customers to it from Billing.

When a charge does not go through

We try again after one, three and seven days, emailing the customer each time. If the last try fails, the subscription is cancelled.

Pausing and changing plans

A paused subscription is not charged, and the paused time is added to the period. Moving to another plan charges or credits the difference for the rest of the period.

Updated 06 Nov 2026

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